Our pet care cancellation policies help us manage our schedules and allows us time to book new services if cancellations are made but in light of the coronavirus pandemic happening right now, these policies have been adjusted temporarily.
If you’re a current client and have upcoming pet care visits already scheduled for April or May, please let us know if you need to cancel those visits. We understand things are changing sometimes on a day-by-day basis but want to keep our schedules as current (and active) as possible 🙂
Social Distancing and Safety Protocols
According to guidelines set forth by CDC, WHO and FEMA, we’re practicing social distancing and will adjust any visit to make sure we’re all safe. If we arrive at your house to do a visit and you’re home, please stay back at least 3 feet and provide hand wipes we can use on your door knob if at all possible. We have our own leashes and doggy bags we can also use.
Many of our clients reserve pet care services in Muncie, Yorktown and Anderson, Indiana area days, weeks, months and sometimes, years in advance. We have pet sitting clients that plan family reunions and vacations around our availability and for these reasons our pet care cancellation policies are an important part of our business. They help us serve pet parents in the most efficient way possible and allows us flexibility with our scheduling.
Note: Changes or visit cancellations to CONFIRMED pet care visits must be updated prior to sit-stay-play starting services or the original invoice amount will be due. We rely on the visit schedule we set forth originally and any deviation from that could cause us to miss visits or visit your home when visits aren’t needed.
We’ll confirm payment amount when you request your services and you can send your payment to the address at the bottom of this page or contact us regarding Chase quick pay or PayPal.
Clients booking more than 3 days of services (for any type of service) should send payment to the office to reserve their visits.
Payment options include: Chase Quick Pay, cash, check or PayPal.
Reservations will not be held without payment.
Again, visits are NOT confirmed until payment is received.
Mailing address is at the end of this page.
Pet Care Cancellation Policies
Waived temporarily during this COVID 19 pandemic on a case-by-case basis. Please check with sit-stay-play to see if any portion of your invoice is due.
Pet Sitting and Mid-Day Potty Breaks — 48 hours notice
Poop Scooping — 48 hour notice
Dog Walking — 48 hour notice
Pet Taxi — 48 hour notice
Farm Sitting — 48 hour notice
Overnight Stays — 5 days prior to first visit
Vacation Visits (3 or more days) – 7 days prior to first visit
Wedding and Traveling Pet Care – 3 months notice
*No refund or credit for same day cancellations.
Please call the office immediately at 765-744-5688 to cancel your appointment. If you leave a voicemail we’ll call and/or email a confirmation back so you know we received your message and cancelled your service.
Cancellations submitted via email, text or Facebook messaging might not be received in time for you to receive any refund.
Pet Care Cancellation Policies for Weekly/Monthly Dog Walking Clients
For our customers that book us Monday-Friday every month, we ask that you contact us by email or phone by Sunday evening each week to confirm which days/times you need us to visit your pet the following week.
Your account will be charged the full amount unless you notify us of any cancellations.
Payment for monthly services are due the first day of the month. Payment for weekly dog walks are due the first day of the week you’re booking.
Refunds *Adjusted due to COVID19
A complete refund will be issued if we receive your cancellation in the time frame listed above. This does NOT apply to holiday cancellations.
Go to this page to see our Pet Care Holiday Reservation And Surcharge.
A 50% credit towards YOUR future services will be applied to your account if you cancel OUTSIDE of the pet care cancellation policies set forth above. Your credit must be used within 3 months of last service with us or you forfeit your credit. Credit CANNOT be assigned to other people.
Payment for scheduled services will continue to be due if services have not been cancelled or rescheduled within the guidelines above. This notice is current as of March 22, 2020 and supersedes cancellation policies in the Client Agreement. A notice of the policy changes has been emailed to all clients. By completing our reservation process you agree to these terms.
Kelley Stewart, CEO|Pet Sitter
sit-stay-play In-home pet sitting & more.LLC
P.P.S. Our phone number again to cancel your pet care services is 765-744-5688
Other Important Policies:
Please remit payment to:
2020 E. Lowell St.
Muncie, IN 47303