Pet Care Policies

Pet Care Holiday Reservation Policies

Want to book pet care services over Christmas, New Year’s or other holiday in Muncie, Yorktown or Anderson, Indiana? Awesome!! We’d love to have you as pet care clients and want you to know our policies regarding holidays and holiday reservations.

For your reference, we do observe these holidays: New Year’s Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve and Christmas.

holiday policies

Pet Care Holiday Reservation Policies

While we do have the holiday reservation policies in place, we understand life happens and emergencies are unplanned. And for these reasons we do have a little flexibility in the cancellation policies around the holidays.

If you do have a true emergency, a health-related or weather-related issue and your trip is cancelled, please let us know immediately. Call us at 765-744-5688 to let us know what’s going on. We’ll work with you the best we can in the event of a holiday reservation or cancellation.

Get Your Holiday Reservations in Two Weeks Before the Holiday if Possible

Current clients can fill out the request form here. We’ll confirm your visits via email and will also send you the total you’ll need to mail to us to reserve your visits. Payment has to be received in order for holiday reservations to be reserved.

New clients can fill out the request form and we’ll email you back to set up your phone consult. The phone consult is important because this is where we find out what you need and you can ask us questions. At the end of that conversation, if all goes well we’ll set up a Meet and Greet at your home. Once the Meet and Greet is complete we’ll get your paper work complete, collect two house keys and collect payment. Holiday reservations can’t be started until payment is received.

Holiday Charges

Easter, Independence Day and Memorial Day: This holiday charge is for the holiday and the entire holiday weekend.

$5 is added to each visit (for multiple visits a day bookings) and a single fee of $15 is added for those clients only needing one visit per day.

Premium Holiday Charges

Labor Day: Includes Friday immediately before holiday and the holiday itself.

Thanksgiving: Wednesday thru Sunday

Christmas/New Year’s Eve/Day: Sunday before and everyday until January 2.

$8 per visit for multiple daily visits. $15 added for one visit per day. $20 extra per overnight visit.

Holiday Reservations

Holiday reservations are due a minimum of two weeks prior to ensure availability.

Holiday Cancellation Refund

Full refund is given if cancelled 10 days or more prior to the holiday reservation.

50% refund if cancelled 8 days or more before the holiday reservation.

NO REFUND for cancellations made 7 days or less before their scheduled holiday reservation.

Holidays are Busy for Pet Care Professionals

Please understand that we have these policies in place because holidays are generally pretty busy for us. Typically, our pet care providers block time out of their holiday to spend with your pet and often times they have to allot extra time because of inclement weather. We want you to be able to rest easy over the holidays while you know your pet is safe, happy and loved.

Last-Minute Holiday Reservations

While we pride ourselves on being able to accommodate short-notice reservations during the holidays it may not be possible. However, if we are able to help you on short-notice we do have a same day request fee of $10 added to your invoice.

Should you need service within 3 days, please call the office at 765-744-5688 to see if we have availability.

Gas fees apply to areas outside of this area in Muncie: east of the bypass/67/35, south of the bypass, north of SR 28 and west of Nebo Rd.

These policies are current as of Sept. 22, 2020 and supercedes any pet care reservation policy in the Legal Agreement. An email has been sent to all of our clients regarding these holiday reservation policies.

Thank you,

Kelley Stewart, CEO|Pet Sitter

sit-stay-play In-home pet sitting & more.LLC

See our other pet care policies here.

P.S. Sign your pet up for our birthday club; it’s FREE!