Our Pet Care Key Policies are in place to ensure that our pet care clients know what we need and why. Also, we want our clients to know how we handle these items and who has access to them.
Generally our clients give us two house keys for the same door. This is most efficient for us. In the event you want to give us codes for keypads or garage doors, you’re welcome to but we still need two house keys. A $25 key copy fee applies if only one key is provided. Exceptions can be made for apartments that use key or gate fobs.
Keys are an Important Part of Our Job
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Your pet sitter will use one and the other is put in our emergency back-up file.
Note: All clients are charged a $15 key processing fee at their Meet and Greet. Keys are returned via United States Postal Service C.O.D. method.
Don’t want us to take your keys at our consultation? No problem.
Just contact us before your trip and you can drop them off to us.
If we do not keep your keys on file, it is your responsibility to get your house keys to us prior to visiting your pets or you pay $25 for us for key pick-up. This fee is due when we pick up your keys.
Should we not get your keys in time to start services, we can’t visit your pets.
House Alarm Code
If you have an alarm, we’ll need to practice with the code at the Meet and Greet. Plus, you’ll need to provide the security word or phrase in case we accidentally set the alarm off in your absence.
Garage Key Code
If you want us to enter through the garage, we need to run through the opening/closing at the Meet and Greet. Two house keys are still required.
Garage Door Opener
We cannot use garage door openers to enter/exit client homes.
If we’re providing outside services such as poop scooping we don’t need entry into your home.
However, if we’re providing farm sitting services or tending to pets that live outside 24/7, we might need entry into your home. Why? In case of emergencies with us your pets. Lots of things can happen and if we can’t enter your home for emergency reasons we won’t be able to provide services.
Kelley Stewart, CEO|Pet Sitter
sit-stay-play In-home pet sitting & more.LLC
To see our other policies, go here.