Muncie Pet Grooming

Effective June 1, 2024: All new grooming clients must pre-pay for their visit at least 48 hours prior to their first appointment. This is a non-refundable fee to reserve time for your pet. New clients can schedule a time to drop off their payment or they can request to pay online. Payments can be made with cash or pay via Square or Zelle. If this payment is not received according to the guidelines above your spot won’t be held for grooming.

Pet Comfort

Our goal is to make sure your pet is comfy while being groomed. If at any time we notice your pet getting stressed we’ll give them a break. However, if we feel your pet needs to stop completely during their visit we’ll call you immediately and get you back in soon to finish the session or refer you to a veterinarian for grooming.

Vaccinations

• All dogs and cats must be current on vaccinations. Bring vet records to first visit. (Contact us if there are medical reasons regarding vaccinations.)
• Dogs must have: rabies, bordatella & yearly vaccine(s)
• Cats must have: rabies and yearly vaccine(s)
• If you forget your vet records or your pet isn’t current on their yearly vaccinations when you arrive we cannot service your pet. You’ll be responsible for paying a $50 same day cancellation fee that day. We can reschedule once you have paid the cancellation fee and addressed the vaccination issue if applicable.

Fleas and Nose-to-Tail Assessment

• Pets should be flea-free when they come in for a visit.
• If we see live fleas at check-in you’ll need to reschedule your appointment and pay a $50 same day cancellation fee that day. This fee is used to cover the flea treatment product, to cover the extra cleaning and time loss for this service.
• If we don’t see the fleas immediately and see them during the bath or groom we’ll provide a flea-bath and an additional $20 will be added to your bill and we’ll call you for immediate pick-up. Your pet’s groom may not be complete.
• We provide a nose-to-tail assessment on every pet that comes in for a full groom and make a notation of any lumps, bumps, scars and anything unusual and show our note to you at check-out.
• We may ask you to stay to assist us with the groom if you’re comfortable. 

Aggression/Stress

• Pets that react negatively, show aggression or dangerous behavior during the grooming session may not be able to be finished completely. 
• Pets that show severe signs of stress will be given breaks but may not be able to be finished completely. We’ll contact you if your pet’s behavior is affecting their grooming service immediately.

Pick-up Policy and Late Fees

• At drop-off time, we’ll give you an estimated pick-up time and will text or call about 30 minutes prior to your pet being finished so you can head over to pick them up.
• Pets must be picked up no later than 15 minutes after the groom completion or late fees apply.
• Our late pick-up policy is $1 per minute.
• A 15-minute grace period is given for appointment drop-off times. Anything over 15 minutes will be charged an additional $1 per minute and may result in the appointment being cancelled when you arrive.

No-Call/No-Show

• New clients with a pre-paid appointment will forfeit their deposit if they miss their appointment without giving us adequate notice. A new deposit will need to be paid to reschedule.
• Returning clients: 1st no-call or no-show will result in a $25 fee to be paid (per pet) before next appointment can be scheduled. 2nd no-call or no-show fee will increase to $50. 
• After 2 no-call or no-shows all future services are discontinued.