You have FAQ’s (frequently asked) questions, we have answers.
Below are some common questions we get asked and as you’re going through these you may think of something yourself and want to know the answer so… send a message.
Nervousness is Normal
Just so you know, we understand many people are nervous about hiring a professional pet sitter, dog walker or other pet care provider so hopefully this page will help you relax.
First Things First
Before we get started running through the common questions, let me say this: I’d love the chance to work with you and your dog, cat, bird, farm animal and even exotic pet. Please feel free to scroll through the questions, if you need additional help or have questions that aren’t listed here, feel free to send us a message.
Be sure to check out our REVIEWS page which includes many testimonial reviews from some of our pet sitting, dog walking and farm sitting clients!
FAQ’s – Don’t see something you want to ask? Send a message!
Q: How do I schedule pet care services. Can I meet the person that’s going to be watching my pet?
Q: Why do you want payment before you confirm any visits over 3 days?
Q: I need pet sitting services starting tonight or tomorrow, can you help? Is there a required number of visits for pets?
For these reasons, a $25 Last-Minute Fee will be applied to any service that needs to start within three days (unless there’s a documented emergency). Our policy of picking up two keys applies. We’ll also need to have your completed pet care forms and payment prior to starting services. We’re more than willing to work with you as long as you’re comfortable with these policies.
For the health and safety of all pets in our care, we do require at least two visits per day for all dogs, even ones that stay outside or in a garage set up. Cats and inside pets require at least one daily visit.
Q: If I’m a new client, how do I pay for services and when is payment due?
Q: What if I need to cancel my services?
Q: Do you guarantee you’ll be at my house an exact amount of time?
A: Yes and no. It depends. Don’t be scared, let me explain. We vary the times to help with security issues.
Here’s an example: you book three visits a day for your dog while you’re on vacation. Your dog eats in the morning and right before bedtime, those two visits will probably be a little longer than the lunch time visit. Why? We have more to do. Your dog needs to potty, eat, then potty again, maybe take a walk. We need to spend more time with him.
The lunch visit might just be a potty break, depending on the weather and his fitness level. Some dogs couldn’t handle three walks a day, others would take 10. Also, the visits won’t be at the same time exactly so neighbors and nosy people won’t see us at your house exactly the same times every day.
Here’s another example: you hired us to spend time with your kitties, to feed them, water them and keep their litter boxes tidy. But, your cats are pretty much feral. They want nothing to do with us (or you for that matter). In this scenario, they might get a shorter visit since we can’t sit down and play with your cats or love on them. Again, the time will fluctuate to help with security but just as with any service you get from us, we make sure to spend an adequate amount of time with your pet(s) regardless of their ‘friendliness state’.
Q: Do you have a policy for late payments?
Q: Do you guarantee a time for dog walking or pet sitting?
Q: Do you make house calls for pet nail trims in Anderson, New Castle, Hartford City?
Q: What if my dog doesn’t get along with other animals or people, can I still utilize your services?
A: More than likely, yes! However, please read this and contact us to discuss your specific situation. We’ll try our best to work with you to integrate our services with your pet, but depending on the severity of issues, a consultation and paid trial pet care visits might be necessary before we agree to the service dates you request.
We’re not fans of breed discrimination, but do understand that temperament plays a big role in the overall development of dogs. We believe that dogs are not “born bad or aggressive”, but they can become aggressive and display unhealthy behaviors without proper training and socialization. In saying that, we encourage obedience training, crate training, positive reinforcement and socialization, socialization, socialization…
Q: Can I book services on Facebook, Twitter or Instagram?
A: You may request services through Facebook, we love that feature by the way! And once we receive your request, we’ll email you to talk about your pet(s) and your needs. Unfortunately we can’t accept service bookings through Twitter, Instagram or other social media platform as of right now, however, we’d be more than happy to talk to you about our services on those channels. We can chit chat and exchange pics. Remember, it’s just a little hop over to the website to request your initial service.
Q: What if I have a lot of cats, can you still help?
A: While we do have several clients who have numerous cats, we like to see the home and the conditions prior to accepting the job.
If the living conditions are safe and sanitary for the cats then more than likely we’d be able to care for them. On the other hand, if the living conditions are unsafe for the kitties or humans, we’ll discuss this with you and try and help you figure out a solution and how we CAN help you.
Q: I’m nervous about having someone in my home, is this normal?
A: It’s perfectly fine to be scared or nervous and you we appreciate you being cautious. Having a person in your home that you’ve never met can be a little nerve-wracking but we work really hard to be as transparent as possible about who we are.
All new clients have walked in your shoes, they know the feeling. I know the feeling because I’m also a consumer of services.
Please visit our YouTube channel and watch some of our videos and watch this one so you’ll know who will be doing your initial consultation…
Q: I live in an apartment complex in Yorktown, do you give discounts for dog walking if there’s other dogs you walk in my building?
A: We can! Depending on the location, the time frame services are needed and our availability we’d love to work out a deal with you and your neighbors.
Q: What if I have multiple animals and I live in the country, can you still pet sit for me?
Q: What happens if there’s an emergency with my pet or my house while I’m away or there’s an emergency with my pet sitter?
If something would happen to your home, i.e. plumbing problems or electrical issues, we’ll go by the plan we have discussed during our initial consultation. The initial consultation is very important so we can have a walk-through of your home to see location of things such as: light switches, thermostat, pet food and supplies. We encourage you to fill out the Emergency Contact Form completely so no question is left unanswered.
Emergencies can arise with our pet sitters too. Read this post and see how we handle those rare occasions.
Q: What if I’ve scheduled a poop scoop service and it’s raining?
A: Our pet care professionals will do the best they can with the conditions they’re working in. Normally we can scoop the poop regardless of the weather however, if we can’t do our job effectively, we’ll reschedule and adjust your account accordingly.
Q: I’ve set up training sessions but need to reschedule, can I do that?
A: Contact us as soon as possible so we can schedule for the next available time. Weekly visits are important to establish appropriate behavior and nip bad habits early on.
Q: What if I schedule a trip and decide to come back early?
A: If your plans change, give us a call as soon as possible. We do have a cancellation policy but will work with you to the best of our ability, however, we reserve time specifically for your pet care job and turn away other clients during that time. Services that aren’t cancelled within the specified guidelines, will be charged accordingly. Thank you for your understanding.
As of March 2020, we’re temporarily suspending cancellation fees due to the Coronavirus pandemic. If you’ve reserved services and need to cancel because you’re staying home now just contact us.
Thanks for stopping visiting our site, we look forward to meeting you and your pets,
Kelley Stewart, CEO|Pet Sitter
sit-stay-play In-home pet sitting & more.LLC
“Your pet sitting, dog walking, poop scooping specialists!”
Proudly serving pet parents in Muncie, Anderson, Yorktown, Hartford City, Pendleton, New Castle, Fishers, Carmel, Noblesville and Indianapolis, Indiana
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P.P.S. Do you know what to do if your pet is exposed to the Coronavirus? Click here to read our article.