You wouldn’t buy a car without looking at it first or driving it, right?
Would you buy a pair of shoes without trying them on? Probably not.
The same principle goes with booking pet sitting and pet care services.
It’s wise to know the facts, the polices and what you’re signing up for when you book pet sitting, dog walking or other pet care services with us. That’s why we require a consultation, our first contact will probably be a phone call then if you want to book, we’ll have a Meet & Greet in your home.
However, we do know emergencies happen and on occasion the consultation is skipped, however, those situations are rare.
More often than not, pet parents are proactive and plan for their pet care, which we L-O-V-E.
That’s the reason for our consultation policies.
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We want people to feel comfortable booking services with us. And furthermore, the consultation and Meet & Greet allows us time to chat and time for us to learn about your pet. You’ll have time to ask questions and determine if we’re the right ‘fit’ for you and your pet.
Here’s what a typical meeting looks like…
First, it usually takes 30-45 minutes for this meeting.
Second, we’ll sit and talk about your pet(s), what needs to be done, where the pet eats, how much, that type of thing.
If your pet gets medication, we talk about that.
We’ll get your visits booked on our calendar or just hold everything in reserve for future care.
We’ll complete paperwork so we have everything on file and ready for when you need us.
Muncie Pet Sitter Consultation Policies for Booking and Payment
We reserve pet care visits once your consultation is complete and we receive your payment.
New clients pay for their first set of visits at the consultation. However, if you choose to not pay for the first booking and just want to schedule the meet and greet anyway, a $25 consultation fee (plus gas fee if applicable) is due. We apply this credit to the first booking however, this $25 credit expires 3 months from the first consultation.
Key Pick-Up/Return Policy
We collect two working house keys at the consultation.
A $15 new processing fee is added to all new client invoices.
We keep client keys in our safe and secure key file when not in use.
After services are finished, we return them via C.O.D.
We hope you find this information helpful and look forward to working with you in the future.
Kelley Stewart, CEO|Pet Sitter
sit-stay-play In-home pet sitting & more.LLC
See our other polices below: