Our pet care cancellation policies are in place to ensure we have adequate time to book pet care services if a cancellation is made. We reserve pet care services in Muncie, Yorktown, Anderson and in the Indianapolis area days, weeks, months and sometimes, years in advance and for this reason our pet care cancellation policies were created to help us serve pet parents in the most efficient way possible. Cancellation requirements are listed below.
Pet Sitting — 48 hours to start of services
Overnight Stays — 5 days prior to start of services
Poop Scooping — 48 hour notice
Dog Walking — 24 hour notice
Pet Taxi — 24 hour notice
All Other Services — 24 hour notice
Please call the office immediately at 765-744-5688 to cancel your appointment. If you leave a voice mail we’ll call, text and/or email a confirmation back so you know we received your message and cancelled your service.
Cancellations submitted via email, text or Facebook messaging will not be accepted.
Pet Care Cancellation Policies For Weekly Dog Walking Clients
We ask you to contact us by email, text or phone by Sunday evening to confirm which days/times you need us to visit your dog the following Mon-Sun. If we receive a text or email the day you need services and our schedule is open, we’ll provide services, however, if you DO NOT contact us to confirm your visits for the week your regular spots could be used for another client.
A complete refund will be issued if we receive your cancellation in the time frame listed above. This does NOT apply to holiday cancellations.
Go to this page to see our Pet Care Holiday Reservation And Surcharge.
A 50% credit towards YOUR future services will be applied to your account if you cancel OUTSIDE of the pet care cancellation policies set forth above. Your credit must be used within 3 months of last service with us or you forfeit your credit. Credit CANNOT be assigned to other people.
Payment for scheduled services will continue to be due if services have not been cancelled or rescheduled.
Kelley Stewart, CEO|Pet Sitter
sit-stay-play In-home pet sitting & more.LLC
P.P.S. Our phone number again to cancel your pet care services is 765-744-5688
Other Important Policies: