Our pet care cancellation policies are in place to ensure we have adequate time to book pet care services if a cancellation is made.
We reserve pet care services in Muncie, Yorktown and Anderson, Indiana area days, weeks, months and sometimes, years in advance. For this reason our pet care cancellation policies help us serve pet parents in the most efficient way possible. Cancellation requirements are listed below.
Clients booking more than 3 days of services (for vacation visits) must send us payment to reserve their spots.
We’ll confirm payment amount when you request your services and you can mail your payment to the address at the bottom of this page.
Visits are NOT confirmed until payment is received.
Pet Care Cancellation Policies
Pet Sitting — 48 hours notice
Vacation Visits (3 or more days) — 7 days prior to first visit
Overnight Stays — 5 days prior to first visit
Poop Scooping — 48 hour notice
Dog Walking — 48 hour notice
Pet Taxi — 48 hour notice
All Other Services — 48 hour notice
Please call the office immediately at 765-744-5688 to cancel your appointment. If you leave a voice mail we’ll call, text and/or email a confirmation back so you know we received your message and cancelled your service.
Cancellations submitted via email, text or Facebook messaging will not be accepted.
Pet Care Cancellation Policies For Weekly Dog Walking Clients
We ask you to contact us by email or phone by Sunday evening to confirm which days/times you need us to visit your dog the following Mon-Sun.
If we receive a text or email the day you need services and our schedule is open, we’ll provide services, however, if you DO NOT contact us to confirm your visits for the week your regular spots could be used for another client.
A complete refund will be issued if we receive your cancellation in the time frame listed above. This does NOT apply to holiday cancellations.
Go to this page to see our Pet Care Holiday Reservation And Surcharge.
A 50% credit towards YOUR future services will be applied to your account if you cancel OUTSIDE of the pet care cancellation policies set forth above. Your credit must be used within 3 months of last service with us or you forfeit your credit. Credit CANNOT be assigned to other people.
Payment for scheduled services will continue to be due if services have not been cancelled or rescheduled.
Kelley Stewart, CEO|Pet Sitter
sit-stay-play In-home pet sitting & more.LLC
P.P.S. Our phone number again to cancel your pet care services is 765-744-5688
Other Important Policies:
2020 E. Lowell St.
Muncie, IN 47303