Our pet care cancellation policies help us manage our schedules and allows us time to book new services if cancellations are made.
Many of our clients reserve pet care services in Muncie, Yorktown and Anderson, Indiana area days, weeks, months and sometimes, years in advance. We have pet sitting clients that plan family reunions and vacations around our availability and for these reasons our pet care cancellation policies are an important part of our business. They help us serve pet parents in the most efficient way possible and allows us flexibility with our scheduling.
Note: Changes or visit cancellations to confirmed pet care visits must be updated prior to sit-stay-play starting services or the original invoice amount will be due. We rely on the visit schedule we set forth originally and any deviation from that could cause us to miss visits or visit your home when visits aren’t needed.
Clients booking more than 3 days of services (for any type of service) must send payment to the office to reserve their visits. Payment options include: PayPal, Chase Quick Pay, cash or check. Openings will not be held without payment.
We’ll confirm payment amount when you request your services and you can mail your payment to the address at the bottom of this page.
Again, visits are NOT confirmed until payment is received.
Pet Care Cancellation Policies
Pet Sitting and Mid-Day Potty Breaks — 48 hours notice
Poop Scooping — 48 hour notice
Dog Walking — 48 hour notice
Pet Taxi — 48 hour notice
Farm Sitting — 48 hour notice
Overnight Stays — 5 days prior to first visit
Vacation Visits (3 or more days) — 7 days prior to first visit
Wedding and Traveling Pet Care – 3 months notice
Please call the office immediately at 765-744-5688 to cancel your appointment. If you leave a voicemail we’ll call and/or email a confirmation back so you know we received your message and cancelled your service.
Cancellations submitted via email, text or Facebook messaging might not be received in time so calling is always the best option.
Pet Care Cancellation Policies for Weekly/Monthly Dog Walking Clients
For our customers that book us Monday-Friday every month, we ask that you contact us by email or phone by Sunday evening each week to confirm which days/times you need us to visit your pet the following week.
Your account will be charged the full amount unless you notify us of any cancellations.
Payment for monthly services are due the first day of the month. Payment for weekly dog walks are due the first day of the week you’re booking.
A complete refund will be issued if we receive your cancellation in the time frame listed above. This does NOT apply to holiday cancellations.
Go to this page to see our Pet Care Holiday Reservation And Surcharge.
A 50% credit towards YOUR future services will be applied to your account if you cancel OUTSIDE of the pet care cancellation policies set forth above. Your credit must be used within 3 months of last service with us or you forfeit your credit. Credit CANNOT be assigned to other people.
Payment for scheduled services will continue to be due if services have not been cancelled or rescheduled within the guidelines above. This notice is current as of July 25, 2019 and supersedes cancellation policies in the Client Agreement. A notice of the policy changes will be emailed to all clients.
Kelley Stewart, CEO|Pet Sitter
sit-stay-play In-home pet sitting & more.LLC
P.P.S. Our phone number again to cancel your pet care services is 765-744-5688
Other Important Policies:
2020 E. Lowell St.
Muncie, IN 47303