You have questions, we have answers!
Welcome to our FAQ’s (or frequently asked questions) page; where no question is too silly to ask and equal weight is given to any concern presented. We understand many people are nervous about hiring a professional pet sitter, dog walker or other pet care provider so hopefully this page will help you relax.
We’d love the chance to work with you and your dog, cat, bird, farm animal and even exotic pet. Please feel free to scroll through the questions, if you need additional help or have questions that aren’t listed here, feel free to send us a message.
Be sure to check out our REVIEWS page which includes many testimonial reviews from some of our pet sitting, dog walking and farm sitting clients!
FAQ’s – Don’t see something you want to ask? Send a message!
Q: How do I schedule pet care services and can I meet the person that’s going to be watching my pet?
A: If you’re a new client, visit this link to get started. We’ll call you to set up a time to visit your home. At that time we’ll introduce you to our services, our policies, meet your pet(s) and get to know each other a little bit. Usually we estimate 30 minutes to go through everything. When you hire sit-stay-play, any of our awesome pet care professionals can work with your pet(s). During the consultation, Kelley Stewart will discuss this process with you.
Q: I need pet sitting services starting tonight or tomorrow, can you help?
A: While we pride ourselves on being able to accommodate last-minute requests, this often causes us to change our personal plans. Additionally, we need to shift around pet care visits when possible and make sure we have staff that can cover the added work.
For these reasons, a $25 Rush Consult Fee will be applied to any service that needs to start within three days. Our policy of two keys, or one key and one garage door opener/fob, applies as well as getting completed pet care forms. We’re more than willing to work with you as long as you’re comfortable with these policies.
Q: If I’m a new client, how do I pay for services and when is payment due?
Q: What if I need to cancel my services?
Q: Do you guarantee you’ll be at my house an exact amount of time?
A: Yes and no. It depends. Don’t be scared, let me explain.
Here’s an example: you book three visits a day for your dog while you’re on vacation. Your dog eats in the morning and right before bedtime, those two visits will probably be a little longer than the lunch time visit. Why? We have more to to do. Your dog needs to potty, eat, then potty again, maybe take a walk. The lunch visit might just be a potty break, depending on the weather and his fitness level. Some dogs couldn’t handle three walks a day, others would take 10.
Here’s another example: you hired us to spend time with your kitties, to feed them, water them and keep their litter boxes tidy. But, your cats are pretty much feral. They want nothing to do with us (or you for that matter). In this scenario, our time would be shortened more than likely since we can’t sit down and play with your cats or love on them.
Q: Do you have a policy for late payments?
Q: Do you guarantee a time for dog walking or pet sitting?
Q: Do you make house calls for pet nail trims in Anderson?
Q: What if my dog doesn’t get along with other animals or people, can I still utilize your services?
A: More than likely, yes! However, please read this and contact us to discuss your specific situation. We’ll try our best to work with you to integrate our services with your pet, but depending on the severity of issues, a consultation and paid trial pet care visits might be necessary before we agree to the service dates you request. We’re not fans of breed discrimination, but do understand that temperament plays a big role in the overall development of dogs. We believe that dogs are not “born bad or aggressive”, but they can become aggressive and display unhealthy behaviors without proper training and socialization. In saying that, we encourage obedience training, crate training, positive reinforcement and socialization, socialization, socialization…
Q: Can I book services on Facebook, Twitter or Instagram?
A: Unfortunately we can’t accept service bookings through Facebook, Twitter, Instagram or other social media platform, however, we’d be more than happy to talk to you about our services on them. We can chit chat and exchange pics. Remember, it’s just a little hop over to the website to request your initial service.
Q: What if I have a lot of cats, can you still help?
A: While we do have several clients who have numerous cats, we like to see the home and the conditions prior to accepting the job. If the living conditions are safe and sanitary for the cats then more than likely we’d be able to care for them. On the other hand, if the living conditions are unsafe for the kitties or humans, we’ll discuss this with you and try and help you figure out a solution.
We believe that no one starts out intending to get boat loads of kitties but without spaying and neutering, reproduction can quickly overwhelm even the most loving cat parent.
Q: I’m nervous about having someone in my home, how do you help me get over that fear?
A: Thank you for being honest. It’s perfectly fine to be scared. Having a person in your home that you’ve never met can be a little nerve-wracking but we work really hard to be as transparent as possible about who we are.
All new clients have walked in your shoes, they know the feeling. I know the feeling because I’m also a consumer of services.
Please visit our YouTube channel and watch some of our videos and watch this one so you’ll know who will be doing your initial consultation…
Q: I live in an apartment complex in Yorktown, do you give discounts for dog walking if there’s other dogs you walk in my building?
A: We can! Depending on the location, the time frame services are needed and our availability we’d love to work out a deal with you.
Q: What if I have multiple animals and I live in the country, can you still pet sit for me?
Q: What happens if there’s an emergency with my pet or my house while I’m away or there’s an emergency with my pet sitter?
If something would happen to your home, i.e. plumbing problems or electrical issues, we’ll go by the plan we have discussed during our initial consultation. The initial consultation is very important so we can have a walk-through of your home to see location of things such as: light switches, thermostat, pet food and supplies. We encourage you to fill out the Emergency Contact From completely so no question is left unanswered.
Emergencies can arise with our pet sitters too. Read this post and see how we handle those rare occasions.
Q: What if I’ve scheduled a poop scoop service and it’s raining?
A: Our pet care professionals will do the best they can with the conditions they’re working in. Normally we can scoop the poop regardless of the weather however, if we can’t do our job effectively, we’ll reschedule and adjust your account accordingly.
Q: I’ve set up training sessions but need to reschedule, can I do that?
A: Contact us as soon as possible so we can schedule for the next available time. Weekly visits are important to establish appropriate behavior and nip bad habits early on.
Q: What if I schedule a trip and decide to come back early?
A: If your plans change, give us a call as soon as possible. We do have a cancellation policy but will work with you to the best of our ability, however, we reserve time specifically for your pet care job and turn away other clients during that time. Services that aren’t cancelled within the specified guidelines, will be charged accordingly. Thank you for your understanding.
Thanks for stopping visiting our site, we look forward to meeting you and your pets,
Kelley Stewart, CEO|Pet Sitter
sit-stay-play In-home pet sitting & more.LLC
“Your pet sitting, dog walking, poop scooping specialists!”
Proudly serving pet parents in Muncie, Anderson, Yorktown, Hartford City, Pendleton, New Castle, Fishers, Carmel, Noblesville and Indianapolis, Indiana