You have questions, we have answers; welcome to our faqs (or frequently asked questions) page! Pet parents in Muncie, Anderson and Yorktown have depended on us for their pet care needs and pet nail trims for many years in some cases. We’d love the chance to work with you and your dog, cat, bird, farm animal and even exotic pet. Please feel free to scroll through the questions, if you need additional help or have questions that aren’t listed here, feel free to send us a message.
Be sure to check out our REVIEWS page which includes many testimonial reviews from some of our pet sitting, dog walking and farm sitting clients!
FAQs for pet care, pet sitting, dog walking, poop scooping, pet nail trims and farm sitting in Muncie, Anderson, Yorktown areas
Q: How do I schedule pet care services in Muncie and can I meet the pet care professional that’s going to care for my pet?
A: If you’re a new client, visit this link to get started. We’ll call you to set up a time to visit your home and at that time we’ll introduce you to our services, our policies, meet your pet(s) and get to know each other a little bit. Usually we estimate 30 minutes to go through everything. When you hire sit-stay-play, any of our awesome pet care professionals can work with your pet(s). During the consultation, Kelley Stewart will discuss this process with you.
Q: If I’m a new client, how do I pay for services and when is payment due?
Q: What if I need to cancel my services?
Q: Do you have a policy for late payments?
Q: Do you make house calls for pet nail trims in Anderson?
Q: What if my dog doesn’t get along with other animals or people, can I still utilize your services?
A: More than likely, yes! However, please read this and contact us to discuss your specific situation. We’ll try our best to work with you to integrate our services with your pet, but depending on the severity of issues, a consultation and paid trial pet care visits might be necessary before we agree to the service dates you request. We’re not fans of breed discrimination, but do understand that temperament plays a big role in the overall development of dogs. We believe that dogs are not “born bad or aggressive”, but they can become aggressive and display unhealthy behaviors without proper training and socialization. In saying that, we encourage obedience training, crate training, positive reinforcement and socialization, socialization, socialization…
Q: Can I book services on Facebook?
A: Unfortunately you cannot book services with us on Facebook, however, there is a post pinned to the top that will direct you to our booking page – see it here!
Q: What if I have a lot of cats, can you still help?
A: While we do have several clients who have numerous cats, we like to see the home and the conditions we’d be working in prior to agreeing to take on your job. If the living conditions are safe and sanitary for the cats then more than likely we’d be able to care for them.
Q: I’m nervous about having someone in my home, how do you help me get over that fear?
A: Thank you for being honest about your fear. It’s perfectly fine to be scared to have a person in your home that you’ve never met but we work really hard to be as transparent as possible about who we are.
All new clients have walked in your shoes, they know the feeling. I know the feeling because I’m also a consumer of services.
Please visit our YouTube channel and watch some of our videos and watch this one so you’ll know who will be doing your initial consultation…
Q: I live in an apartment complex in Yorktown, do you give discounts for dog walking if there’s other dogs you walk in my building?
A: We can! Depending on the location, the time frame services are needed and our availability we’d love to work out a deal with you.
Q: What if I have multiple animals and I live in the country, can you still pet sit for me?
Q: What happens if there’s an emergency with my pet or my house while I’m away or there’s an emergency with my pet sitter?
If something would happen to your home, i.e. plumbing problems or electrical issues, we’ll go by the plan we have discussed during our initial consultation. The initial consultation is very important so we can have a walk-through of your home to see location of things such as: light switches, thermostat, pet food and supplies. We encourage you to fill out the Emergency Contact From completely so no question is left unanswered.
Emergencies can arise with our pet sitters too. Read this post and see how we handle those rare occasions.
Q: What if I’ve scheduled a poop scoop service and it’s raining?
A: Our pet care professionals will do the best they can with the conditions they’re working in. Normally we can scoop the poop regardless of the weather however, if we can’t do our job effectively, we’ll reschedule and adjust your account accordingly.
Q: I’ve set up training sessions but need to reschedule, can I do that?
A: Contact us as soon as possible so we can schedule for the next available time. Weekly visits are important to establish appropriate behavior and nip bad habits early on.
Q: What if I schedule a trip and decide to come back early?
A: If your plans change, give us a call as soon as possible. We do have a cancellation policy but will work with you to the best of our ability, however, we reserve time specifically for your pet care job and turn away other clients during that time. Services that aren’t cancelled within the specified guidelines, will be charged accordingly. Thank you for your understanding.
Thanks for stopping visiting our site!
Kelley Stewart, CEO|Pet Sitter
sit-stay-play In-home pet sitting & more.LLC
“Your pet sitting, dog walking, poop scooping specialists!”
Proudly serving pet parents in Muncie, Anderson, Yorktown, Hartford City, Pendleton, New Castle, Fishers, Carmel, Noblesville and Indianapolis