POLICIES (complete list of policies will be provided at Initial Consultation) |
Free Initial Consultation | Free Initial Consultations are scheduled so we can meet you, your pet(s) and determine what type of services you need. If you agree that you would like to use our services, we can book your reservation, complete paperwork, collect house key (for pet sitting and other in-home services), and accept payment. Completed paperwork must be received by Pet Sitter before commencement of services. |
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Key Pick-up & Return Key File | We'll gladly pick up your key at a later date if it is not provided at the Initial Consultation, however, a $10 Key Pick-up Fee (plus gas surcharge if applicable) will be added to your bill. You should contact us to arrange for delivery of your key when you return home. We offer a safe and secure Key File for clients who wish to leave their keys with us if we will be providing future services. You are not obligated to use this service, but we encourage it so you do not incur any additional fees. |
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Payment | We accept Cash, Money Order and Personal/Business Checks (with approved governernment issued identification). New Clients: 100% due prior to commencement of services Existing Clients: 50% due prior and remainder due within 5 days of service completion. |
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| Late Fees | Complete payment is due no later than 5 days after completion of services unless other payment arrangements have been made between you and Pet Sitter. Please review your Legal Consideration Agreement for complete list of late fees and penalties. |
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Return Home Policy | In order to provide the best service possible to all of our clients, we ask for clients to contact us by telephone when they return home. Should a client not contact us and we deem it necessary to make a follow-up visit to ensure pet(s) and property are safe and secure, a $15 fee (plus regular service fees) per visit, will be applied to your account. |
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| Holiday Surcharge | We observe these holidays: New Years Day - Easter
Mother's Day Memorial Day Father's Day Independence Day Labor Day Thanksgiving Christmas Eve Christmas
A $15 fee (per holiday) will be added to any service requested on the above days. |
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Gas Surcharge | $.50 per mile will be charged for service areas outside of Muncie. Minimum fee of $5 per trip. |
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| Cancellation Policy | We reserve services days, weeks and sometimes months in advance. Should you need to cancel your appointment (and in order for us to fill your reserved time slot) we kindly ask you to call Kelley to cancel. We prefer not to accept cancellations via the computer due to technological uncertainties... - Pet Sitting: 5 days prior to start of services
- Overnight Stays: 5 days prior to start of services
- Basic Behavior Training: 48 hour notice
- Poop Scooping: 48 hour notice
- Dog Walking: 24 hour notice
- Pet Taxi: 24 hour notice
- All Other Services: 24 hour notice
A complete refund will be issued to you if you call Kelley to cancel according to the guidelines above. 50% will be refunded otherwise. |
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sit-stay-play In-home pet sitting & more. LLC 2020 E. Lowell Street
Muncie, IN 47303
Telephone: 765-286-0764 or 765-744-5688
Web site: www.sit-stay-play.com
E-mail: kelley@sit-stay-play.com